Returns & Exchanges
At Aikeyah, we strive to ensure you are completely satisfied with your purchase; however, if you are not content, we offer a seamless return and exchange process for all eligible items within 14 days of delivery.
Initiate Your Request
Log in to your account and navigate to the 'Order History' section to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and the garment is in its unworn, original condition.
Schedule a Pickup
Choose a preferred pickup date and time through our portal, and a courier will be dispatched to collect the package from your doorstep.
Quality Check and Refund
Once our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing