Frequently Asked Questions
Everything you need to know about your Aikeyah shopping experience.
What is the standard shipping timeframe for Aikeyah orders?
Most orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while international deliveries may take 10-15 business days depending on the destination.
How do I ensure I select the correct size?
We provide a detailed size guide on every product page. We recommend measuring yourself and comparing it to our chart, as our contemporary silhouettes may vary from standard high-street sizing.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery, provided the items are unworn, unwashed, and have all original tags attached. Please note that custom-made or sale items are final sale.
Do you offer international shipping?
Yes, Aikeyah ships worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the weight of the package.
How should I care for my Aikeyah garments?
To preserve the quality of our fabrics, we recommend dry cleaning for most items. Specific care instructions, such as hand-washing or low-heat ironing, are listed on the inner care label of each piece.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 24 hours of placement. Once an order has entered the processing or shipping stage, we are unable to make further changes.